Refund & Returns Policy

Effective Date: 4/25/2025

At Cirrus Vapes, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be fully confident in your purchase. Please review our Refund and Returns Policy below for full details on how we handle returns, replacements, and refunds.

📦 1. Returns Eligibility

Due to the nature of vaping products and health safety standards, we can only accept returns under the following conditions:

  • You received the wrong item, or the item was damaged or defective upon arrival.

  • The product is unused, unopened, and in its original packaging.

  • You notify us within 7 days of delivery with supporting photos or documentation.

Note: For hygiene reasons, we do not accept returns on opened or used vape cartridges, disposable vapes, or accessories unless they are proven to be defective.

đź’° 2. Refund Process

If your return is approved:

  • Refunds will be issued to your original method of payment (credit card, crypto, etc.).

  • Processing may take up to 5–7 business days, depending on your bank or payment provider.

  • In some cases, we may offer store credit or replacement items as an alternative.

🔄 3. Exchanges & Replacements

If your item arrived damaged or defective, we’ll gladly send a free replacement or offer a refund—whichever you prefer. Simply contact us at support@cirrusvapes.com with:

  • Your order number

  • Photos of the damaged/defective product

  • A brief description of the issue

đźšš 4. Return Shipping

  • If the error is on our end (wrong item, defective product), we will cover return shipping costs or offer a hassle-free replacement.

  • If returning for personal reasons (e.g., changed your mind), customers are responsible for return shipping and handling.

  • All return shipments must include tracking to ensure safe delivery.

⚠️ 5. Non-Refundable Items

We cannot accept returns or issue refunds for:

  • Used cartridges, pens, or disposables

  • Opened items (unless defective)

  • Sale or clearance items

  • Items damaged due to misuse or improper storage

📬 6. How to Start a Return

To initiate a return or refund, please email:

Cirrus Vapes Returns Department
📧 Email: support@cirrusvapes.com
📦 Include: Order #, product details, issue description, and photos (if applicable)

Our support team will respond within 24 hours with instructions and next steps.

âś… Our Guarantee

We stand by every product we sell. If your experience doesn’t meet expectations, we’ll make it right. That’s our 100% Satisfaction Guarantee.